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    Nov 15th 2005

    Hello nobshyip,

    Yesterday, lot of our members could not upgrade, as our payment
    processor e-gold received a complain from a member that we were not making our
    payment obligation on time. Hence, we were not able to receive money
    but, we can make payouts. However, we are in the process of verifying
    ourselves with e-gold. In the mean time, we have created a new e-gold
    account so the members can upgrade.

    We have fixed the script, so today onwards we will make full payouts,
    which means, upgrades expiring today onwards will be paid in full.

    The members who received partial cashouts in the last 4 days will be
    paid out soon. Our programmer was not able to write a code that can
    automatically place cashout requests. So we have to do it manually and so it
    will take time. We have to manually debit the cash balance from each
    and every account and place a cashout request for that amount which was
    not paid out earlier. So please give us some time to do so. We will try
    to complete it before the weekend ends. We are extremely sorry for the
    delay! Please do not send any support tickets regarding this issue.

    According to our technical staff some of this trouble started; when we
    were in the process of transferring to the dedicated server. Due to
    server overload, we devised a one click surf button; which may have caused
    the problems. The script which we used to compensate the members for
    9th and 10th also had a similar problem.

    We would also like to request our members not to complain to our
    payment processor unnecessarily. We have been making same day payouts since
    15th october. So there is no reason for complaining.

    Thank you for your continued support in making this program a huge
    success.

    Regards,
    David and John
    2Week Surf

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