Hello nobshyip,
Yesterday, lot of our members could not upgrade, as our payment
processor e-gold received a complain from a member that we were not making our
payment obligation on time. Hence, we were not able to receive money
but, we can make payouts. However, we are in the process of verifying
ourselves with e-gold. In the mean time, we have created a new e-gold
account so the members can upgrade.
We have fixed the script, so today onwards we will make full payouts,
which means, upgrades expiring today onwards will be paid in full.
The members who received partial cashouts in the last 4 days will be
paid out soon. Our programmer was not able to write a code that can
automatically place cashout requests. So we have to do it manually and so it
will take time. We have to manually debit the cash balance from each
and every account and place a cashout request for that amount which was
not paid out earlier. So please give us some time to do so. We will try
to complete it before the weekend ends. We are extremely sorry for the
delay! Please do not send any support tickets regarding this issue.
According to our technical staff some of this trouble started; when we
were in the process of transferring to the dedicated server. Due to
server overload, we devised a one click surf button; which may have caused
the problems. The script which we used to compensate the members for
9th and 10th also had a similar problem.
We would also like to request our members not to complain to our
payment processor unnecessarily. We have been making same day payouts since
15th october. So there is no reason for complaining.
Thank you for your continued support in making this program a huge
success.
Regards,
David and John
2Week Surf
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