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Today BlackGoldSurf issued another update about paying members in the old site. Charlot explains what is required for each member. It’s a long update, but worth reading.

Hello Members,

I just wanted to give you all an update on how things are going.

One important issue is EMAILS. I want you to be aware that we do know what is going on with the accounts. It is not just your account it is thousands of them. We have gotten a few thousand emails telling us that either your balance is wrong, your upgrade says minus, you have a double cashout, etc.

We have also gotten angry emails that we have not answered some of your emails.
We apologize that we can not humanly answer all the emails we get that say what we already know. I wish I could answer you all individually about it but I figure the time is better spent working on the accounts and payouts rather than spending all those hours answering emails telling me their account is messed up.

We know this. It is not necessary for you to email us about problems with your account. We also know that most of you have been waiting for a pending payout for a long time.

So, here is what we are doing and how we are handling the situation.
I go to the cashout manager every morning (still on the March 9th cashouts but I stopped answering those “fit it” emails so maybe I can concentrate more time on the accounts and paying them out.)
I am fixing the accounts and paying the payouts in the order they were received. If you have more than one cashout, I pay that pending just like it is to save time and go to the next.
If it is your only cashout or your last cashout, I do all the fixing, calculating, and add any money that you did not get credit for to your final cashout. This way the cashouts will move along faster.
So if you receive a cashout and your account is not correct or fixed BUT you still have another pending cashout it will be fixed then.

We are truly working on them as fast as we can. I have some help now and they are going a little faster. Please feel free to verify what I am telling you by asking other website owners how much work this is when these scripts are in a mess like this.

We are working on accounts and paying them out everyday. There are still over 7000 accounts here. But on a positive note, almost 2000 cashouts have already been processed.

I know you guys want individual customer service. I want to give that to you. When all are paid out I hope I can get back to that again. I am just a little bogged down right now trying to get these issues resolved as quickly as possible. I feel I need to have my focus on doing these accounts and I would really like to get through the 9th and go forward.
I can’t chat right now, I can’t answer the emails right now, I can’t even look up right now. Your account will stay messed up and unpaid until I do it. The only way I can do it is to be working on it.

Here is the process we have to go through for each individual payout:
1)number in the cashout manager, go to the member’s account.
2)recalculate every upgrade the member purchased (Some are 8%, Some are 12%)
3)calculate referral credits and add to total.
4)See what it actually says in the members earnings compared to what their cashouts say and what they should have.
5)Login to cpanel and search for that member in the MySql files, correct the amounts (current cash, ROI, amount paid, etc.), upgrades (if any or if in minus)
6)Go to cashout history and search (search through over 16,000 cashout history files)for the individuals last cashout number and correct the amount on the pending.
7)Double check the members account after updated.
Go back to the cashout manager and pay the person. (If Egold, I login to egold to pay them and have to get my pin from egold to login just like you do. If SFIpay, I login and have to wait for an email with my pin and to pay with ebullion I have to use my cryptocard to login and by the time I get done with fixing the next ebullion account I have to go through the cryptocard process again.)

This is what we go through for each individual.
Just thought it would help you to understand a little better what is happening.
I am not complaining and I know some of the wise crackers will be emailing me telling me remarks like,”That’s your problem! I want my money!”., I just wanted you to know that it is work and is not instant. I know each one of you want me to push a button and pay you. I wish I could. You have no idea how much I wish I could.

We received an email from Egold yesterday about all the complaints we are receiving. There are a lot of members that are telling them we are a scam because they have waited so long for their payout. I wish those members would stop to think about a couple of things.
1)It is not an advantage to us to stay here:
Why would we still be here making and working on these payouts if we were a scam? We can close the site and not pay anyone. We do not have to be here. It was our choice to stay. The other sites closed. Why didn’t we? Why would go through all this? We could have gotten rid of a lot of debt by just shutting it down. We did not do that to you. Other websites just close down and open a new one in a different name.
2)Why would you try to hurt someone that might actually stay here and pay you? That is just plain dumb.
Have you thought of what will happen if our egold account is frozen?
Will you get your money then? But if we do what we say we are going to do and have been DOING, you will not just get your money back but you will also get your earnings. That’s just plain foolish to sabotage yourself like that.
3) Isn’t it better to get your money later than you expected than to not get it at all?

I took the time out today to hopfully explain what is going on and so that you will know where my mind is and what I am doing.
I am focused on trying to get these done. It will take mne some time and I can assure you that I will stay on it until complete.

To sum it all up:
1)We know your account is not correct.
2)Your earnings will all be there on your final cashout even if you do not get to surf.
3)No one will be deleted at the old site until there account is done.
4)You do not have to continue surfing on your old account to keep it valid.
5)I am here, staying and you will eventually get what is coming to you as fast as I can get it to you.
6)All your old accounts are still there for you to check and can be accessed at: http://www.blackgold-surf.com/index.com

I apologize for all the problems we have had.
There are so many things I did not and do not have control over.
I had a guy ask me what did I do with all the EMO money.
He says he knows I have it somewhere.
I had to laugh.
I wish I did!
I, unlike a lot of sites, do not and will never withdraw my members money to my bank. For one thing the IRS would be all over me but the main thing is that it is the members money, not mine. Not one of us had a clue that what happened to EMO would happen. I did not know and I know you didn’t. If and when any money is ever returned to me by EMO or the state the members that used EMO will get that money. I have learned not to put or leave all the eggs in one basket, though,
after all of this.

Things are going great with the new site.
Some of you wanted to know how we are going to do things at the new site.
The scripts work there and the cashouts there will be paid in 24 to 72 hours like we use to do here. We have 2000 new members there.
We have lots of advertising affiliates and will have Debit Cards soon that can be used all over the world. We are excited about the future and are working towards it.

I beleive all the advice I received about opening the new site was correct.
I have been on webmaster conferences and spoken to many programmers about all of these issues. It was the best option other than just closing all together.
Someone who has been very helpful to me was Toni from:
http://www.penny-for-your-surf.com

So for now, I need to go to work!
I hope I was able to answer some of your problems and questions.
I can guarantee you this. If you do not hear from me it is because I am working and NOT because I disapeared like the rest.

AND, I hope you all will buy a PTC banner!
It is great advertisement for your site.
The other members love them and earn from them.
It also adds revenue to the site for payouts.
Get you one.
They are guaranteed to get unique hits to your site.
http://www.blackgoldads.com/advertise.php

Have a great day and maybe you will even get a payout today.
tq
charlot

Sites that are actually making an effort to pay and updating their members do not need additional PEBKAC problems added to their workload. It just slows them down. Some administrators turn tail and run when faced with a huge payment backlog. Others, like Charlot, are working through the backlog and trying to get payments done.

For those of you who are wondering what PEBKAC is, it means “Problem Exists Between Keyboard And Chair.”

JMO – Sharon

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