Nothing in particular to CompactSurfing, but I’ve decided to pull most of my funds out from the surfs. At this current point and as we can see, they’re still the favourite and biggest surf at this very point.
I understand that some of our friends in the hyi blogosphere has decided to stick a fork on this one because of the irregular payouts (since it’s not under 48 hours any longer at this point), it wouldn’t be a bad idea either if your gold is in-the-money.
Jane, CompactSurfing explains in a forum thread:
The answers to member’s most asked questions can be found in this thread. We are going to build this thread over the next few days, so stay tuned…..
1) HOW DOES COMPACTSURING DO PAYMENTS:
How many days does it take to get paid? Do you go by Cashout ID’s? Do you pay members in any particular order? Why did Member X who requested after me get paid before me? When is it appropriate to submit a Support Ticket inquiring about payment?
Our Terms are:
You can cash-out a total of 3 times per month and will receive payment within 7 days after your payment request. You can request a payment at anytime no matter if your upgrade has expired or not. You have to do it manually using the “Request Cashout” button. Minimum cashout is $10.The time it takes to receive a payment will fluctuate from one payout to the next, sometimes faster, sometimes slower. It fluctuates according to the admin’s workload in terms of what projects he is implementing/working on on any given day, work we are doing on the site, work for member issues, etc. Do not ever expect payments to be regular with this business, because they won’t be. If that is what you want, then you are in the wrong program, and should consider finding a program that fits your payment style better.
All payments made before the 7 day time-frame set by Admin are to be considered “early”, and no Support Tickets are to be sent by members for payments that are not past the 7 day terms. Complaints on the forum regarding payments that are not late will be directed to this thread where members will be expected to study and learn about the program and how the admin does business.
Cashout ID’s are based on the order and time you requested, however the Payment Department does NOT pay according to such ID’s for the following reasons:
Payments are done in batches, and multiple people are working in the Payment Department. As someone so eloquently put it once, all it takes for them to get out of order in processing is for the guy with the first batch to go the bathroom, and the guy with the second batch to hit the process button.
Also, many accounts have to be pulled before payouts can be done due to member request for things like hacked Egold accounts, blocked Egold accounts, no payment info, etc. All these things make it impossible to keep requests in order, and that makes cashout ID’s useless for members to go by for payouts.
2) MY EGOLD WAS HACKED:Can you stop payment to that account? If I get another Egold account, can I use that with your program instead? How do you know I’m not the hacker trying to steal someone else’s account by asking to change the Egold number on that account? How long does it take to get verified?
When you joined Compactsurfing, you provided payment information….your Egold number. The field that you typed your Egold number into is a locked field. Once filled out, it can only be changed by Admin, for security reasons. The Payment Department is instructed to only look at that field when they do payouts.
If you’ve been hacked, there is a procedure you must follow in order to change your old Egold account to a new one in order to be paid. First you must submit a Support Ticket here http://www.compactsurfing.com/contact.php . Please include your Member ID, the email address and Egold number you joined the program with. It can take 2 to 3 days for Support to read your ticket…Support will then place your account on “hold”.
With the info from your ticket, Admin will ATTEMPT to stop payment to your hacked account. If your payment has already been processed by the time Support reads your ticket, then we are very sorry, but there is nothing we can do. We do our best to try and prevent the hackers from getting your money, but we cannot always be successful.
Verification: Once you’ve reported your hacking, and after Support has read your ticket, your accounts are put on hold, regardless of whether Admin was able to prevent your payment from going to the hacker. Your accounts will be kept on hold for 3 to 4 days while Admin investigates your accounts to determine that you are indeed the real owner of this account. Admin may contact you during this process with further instructions if required.
If you are found to be the true owner of these accounts, the accounts will be returned to you AFTER the investigation time of 3-4 days. If Admin is unable to determine that you are the true owner, then you will not recieve your account back.
3) MY EGOLD ACCOUNT HAS BEEN BLOCKED, AND…..
I WANT TO CHANGE MY EGOLD ACCOUNT FOR NO PARTICULAR REASON:
Can I submit a new Egold number to be paid to?
Yes, the procedures are the same as when you request to change Egold numbers during a hacking, so please see #2 above…all of it applies to you.
3) I WANT TO CALL THE OFFICE :
There are multiple contact phone numbers provided on this page http://www.compactcontacts.com/ …..I would like to phone Admin….which phone numbers should I use, and which address does Admin work at?
These are the phone numbers listed on our “Contacts” page of our website as seen here http://www.compactcontacts.com/ :
Toll free: +1.800.650.7089
Main office: +1.213.985.1909
Liechtenstein office: +423.66300.9578
Fax: +507.264.6361
admin@compactsurfing.comThe +1-213 number is VOIP and the toll free +1-800 is a redirected number to the phone in CN office. They did it this way to offer low cost calls for both CN and members. If you are calling the Main Office number, note that your country may require that you add digits to the front of the phone number in order to dial out of your country.
CN is located in Panama and they can set up meetings with these who want to wish to meet them. You must call ahead to make an appointment to ensure Admin can meet you. The address in our whois is our public address, the office of our offshore provider and representative too, and members can arrange a meeting with Admin to meet there if they wish. Our Offshore Provider has incorporated many companies, and give their office as point of contact for these companies. It is the office where you can talk with the people who incorporated us and where our representative is.
Altus Financial Services Inc.
The Century Tower
20th Floor, Suite 2007
Avenida Ricardo J. Alfaro
Panama City, Republic of PanamaThe office where Admin and Staff works is private and located elsewhere.
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Joanne
Compact Network Support
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