Comments on: Review - Goldex Debit Card

By: Glenny

Glenny — Mon, 19 Nov 2007 23:39:48 +0000

IF any one has anyway to contact Marco at Goldex ((besides the useless MSN messenger and ICQ ways.. oh yea and besides email. I have 4 of them)) I would appreciate it, I have been trying to get my goldex card funded for almost a week now, its getting quite ridiculous with no communication from their customer service department.

Any help would be useful

By: Wealthbiz

Wealthbiz — Wed, 13 Jun 2007 23:24:51 +0000

June 13th. Goldex.net website appears to be down. Made a debit card deposit as well…. hope the site is back up soon.

By: Marco

Marco — Mon, 14 May 2007 13:30:20 +0000

Please note your email was sent Saturday night, and I ask you all PLEASE to take a look at our working hours as published on the website. At the moment we do NOT work 24/7! Granted we can be late at times although with the current situation at egold I would expect people to be more sympathetic, however if you send a mesasge Saturday night, I believe it is quite normal that NO reply is received given that our working hours do NOT include sat-sun!

As per your query, see below answer as sent you this morning via the internal message system at GoldEx

Hello

please note i do not see ANY attempt to withdraw funds since the load, only 4 balance inquiries,
Please do try to withdraw the funds and advise of the outcome, the funds are loaded and available on the card

regards

Marco

By: Hussam

Hussam — Mon, 14 May 2007 13:09:16 +0000

I have been trying to figure out what is happening with the customer service of goldex

This is my problem:
1. I was loading my card with certain amount and they said that is completed when I went to the ATM and check the balance of my card they still not loaded (After 3 hours of completed). I emailed them and fixed but without an answer

2. Now that is loaded in my card I went to withdraw and it says that is declined! and checked balance of my card and still there. Please goldex answer to my last support ticket at least!.

Best regards!

By: Wealthbiz

Wealthbiz — Wed, 02 May 2007 18:29:38 +0000

My card was funded late Tuesday night. Phew !! Thanks goes out to Marco for completing the transaction and also
for emailing me the reason for the delay.

By: Wealthbiz

Wealthbiz — Tue, 01 May 2007 04:14:16 +0000

Not sure what is happening now?! Put in a deposit to have my card funded this past weekend Apr. 28th. Now into Tuesday, and the
order is still not done. Order # DF-1256. Marco, if you reading this board can you assist ??

By: peanut

peanut — Sat, 28 Apr 2007 18:31:02 +0000

ROFL……. Doesn’t that make Jude’s blog the unofficial customer service counter for Goldex ?

Isn’t good customer service, speedy transaction and quick response the basics of a good pay processor or ecurrency exchanger ?

I guess Goldex is not one of the good ones but one of those that have to be kicked or nudged hard inorder to get it to move or response. Or perhaps Nancy is actually Macro in disguise. LOL…………….

By: tattersall

tattersall — Tue, 24 Apr 2007 02:11:06 +0000

Isn’t it ironic Nancy, that as soon as you complain and discuss how bad Goldex customer support is on this forum, you receive a response and your get your egold funded. Marco is the owner of Goldex and he periodically checks this board, so there you have it, anytime you have a question or want to fund egold, just come here and post a message and voila! within no time you have your customer service.

By: Nancy

Nancy — Tue, 17 Apr 2007 22:52:35 +0000

Goldex finally got ahold of me (17th) and funded my egold in five hours…like they said when they called. I was so thankful because I was going out of time and would not be near my computer to do what I had to do. So, I will be able to complete what I have to do now.

They did this even after their site said that as a matter of policy they would not fund my egold for 24 to 48 hours after charging my credit card.

By: peanut

peanut — Tue, 17 Apr 2007 16:42:24 +0000

It seems Goldex S U C K S !

As mentioned by so many above of their bad experiences with Goldex, it seems logical to give Goldex a miss.

Unless you don’t mind losing your money, waiting forever to receive your funds and getting no customer service…………

DUH ! I think I will give them a MISS ! LOL……

By: Nancy

Nancy — Tue, 17 Apr 2007 08:09:56 +0000

My experience with goldex leaves alot to be desired. Customer service sucks. What does one have to do to get a response from them.

Apparently my e-mails are not going to them but out to never, never-land.

I sent (faxed) my verification to me on April 11th. Still no word and it is now the 17th. No message even saying that the verification was no good. Placed a credit card order. Needed the e-gold by the 17th.

Even stayed close to home so that when they called, I would not miss the call…..big waste of time. Now even if they call, their policy says that if its a credit card, will have to wait after verification 24-48 hours, will it do any good.

I sent them an e-mail just now stating that I needed to cancel this order because it would not do me any good to
get it now. But more than likely, I will never know if they received the e-mail. Always wondering if they are going to go ahead and charge my card or if they are going to cancel the order.

I do not want to ever have anymore to do with me–customer service sucks.

By: mbongwe

mbongwe — Mon, 16 Apr 2007 10:12:38 +0000

Currenty my mate has issue with his card not working. The guys from Goldex seem to be trying to help him, but so far his card gets always rejected. I’ll try to stay updated about his issue

By: Masud

Masud — Mon, 16 Apr 2007 08:02:52 +0000

I was quite happy with gCard and they promised something which doesnt seems true at this point! They promised the first week of Feb 2007 but…

Anyways, I am trying to get 1 since I have a good amount to withdraw now.

I have mixed feelings with Globex!

Any of you have any bad experience like losing money etc so far?

By: astiju

astiju — Tue, 20 Mar 2007 07:34:58 +0000

Ok, they have finally transfered my funds to my card. I am so much relieved!

By: astij

astij — Sun, 18 Mar 2007 12:46:19 +0000

I have successfully completed few transactions to my debit card lately, however now my latest transaction is pending for nearly 10 already. I have sent them numerous emails, however didn’t hear anything from them. I also tried contacting Marco via msn, however even while he is online he is not answering me. Maybe someone could suggest me how to solve this problem, as I have transfered reasonable sum and I would really not appreciate losing it just like this.

By: advocate

advocate — Sat, 17 Mar 2007 02:22:23 +0000

Yeah, I have used their exchange service a few times—no hitches, and I am definately looking for an ecurrency card which will last longer than a couple of months—I’ve still got my ING Gold buried somewhere in my desk with 1k in the balance. I recognize the volatility of our marketplace, but a little continuity and reliability would be nice.

By: sofaking

sofaking — Fri, 16 Mar 2007 21:36:20 +0000

looks interesting. I’ll do some more research as I’m in the market for a new e-gold debit card. and I have been a Goldex member for a couple of years now.
but those fees look pretty unreasonable…

By: Marco

Marco — Sun, 11 Mar 2007 11:35:37 +0000

Update - Balance and transactions are now accessible from the Goldex member’s area!

Marco

By: Mx

Mx — Wed, 07 Mar 2007 14:37:48 +0000

You can check card balance on speedywallet.com website.

By: Marco

Marco — Fri, 02 Mar 2007 08:14:38 +0000

Update - we have now completed adding the email notification of funding completed. Working on the rest now!

regards

Marco