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> Hello, please introduce yourself.
Hello, I am Roman Valihrach and my partner is Daniel Houska. We are
graduates of University of Economics in Prague and we run exchanger
GoldExchange.eu.
> With how many people are you running the site? What services do you
deliver?
We are managing our company, the site and administration ourselves, and we have a technician, who is helping out. Our vision was to become the cheapest and fastest european e-gold & 1MDC exchanger. We have achieved this through constant improvements of our know-how.
It’s not only a wise choice of banks we use, their electronic services and lowest fees. We have built a good relationship with our bankers, so that we can rely on the services and cooperate on uncovering wire frauds. Our webpages are top of the class and our customer support is renowned.
> So why did you launch an e-currency exchanger?
It’s simply because we like this business. We have decided some years ago to start our own business, and as the opportunity came along with the boom of e-gold, we were in. It’s a risky business, a big challenge but we have achieved some much in a year’s time, you can look forward to our next enterprises 
> Are you accepting pecunix? E-bullion? Liberty reserve?
There was no need so far. As I have said before, our goal was to become the most efficient e-gold exchanger for our customers. I am proud to say that we have achieved our goal in such a short time but just at a time that e-gold started having problems. Our efficiency consisted in concentrating our resources onto just the top one currency. e-gold is unbeatable and will stay unbeated for a long time.
As the situation requires, we have started implementing all three of the other systems you mentioned. Only our customers may decide which system will become most successful. But personally and for specific reasons, I do not see pecunix, nor e-bullion as the successors of e-gold. We’ll see how Liberty reserve can grab onto the situation. So far we have mixed feelings.
Note: E-bullion outexchanges/inexchanges are available since this week. Liberty reserve has been added but grayed out, and will become available when LR’s new website have been installed.(see www.libertyreserve.com)
> What are the fees for inexchanges? outexchanges? E-currency exchanges?
Currently, we are inexchanging e-gold at 1,9%, and we charge no bank fees upon receipt. Our European customers use their internet banking for sending wires to inexchange, and they pay no bank fees thanks to our service (the price for receiving e-gold is virtually just 1,9%). We are cheapest and fastest for the rest of the world as well. We honestly think we are the cheapest reputable e-gold exchanger in the world.
Our outexchange fee right now is 3,5% because of the fact that e-gold outexchange highly exceeds e-gold inexchange at the moment (this is still the lowest price compared to our competitors). We charge no bank fees wihin Europe, and we have the lowest bank fee (just $20 - lower than any other exchanger) for international wires.
Note: E-bullion outexchange fees are 1.9% + 20$/Eu Bankwire fee. If you accept bankwire in Euro, the 20$/Eu Bankwire fee is dropped however because e-bullion itself only support $ and not Eu, the actual Euro’s you recieve in your bankaccount varies depending on the current exchange rate US dollar/Euro. E-bullion inexchange fees are 1.9% + 0$/Eu incoming Bankwire fee.
> Are you a registered company? Do you have a license to operate as a business?
Yes.
> Are you paying taxes?
Yes, we are.
> How can we be sure you are a reliable company? I dont see you listed on any e-currency site as an official exchanger.
We have applied with e-gold but have been waiting for more than 2 months now. e-gold’s administration is terrible, it is one of their weaknesses and one of the the major reasons they have run into problems. As the situation has changed, we no longer insist on being listed with e-gold. We will be listed with Liberty reserve in a few weeks, and we are working on a deal with e-bullion and pecunix right now.
We are ICOMMU approved, we are rated on GDCA and we will become their member shortly, we are listed on the gold-pages.net as a top EU IBAN exchanger, we have a long history on moneymakergroup forum and talkgold forum and czemoney forum, we are registered as a legal company. We have established many good partnerships. The design and functionality of our web pages are one of the best. We have put incredible amounts of effort into building our business, no one would go this far to scam. But most of all, our satisfied customers speak for us.
> Is it possible for people to meet you in person?
Yes.
> Can we have your address and real life data? (held private, it wont be posted on this blog or anywhere else)
If not, please explain us why we cant have it?
This is the address of our company: eCardOne Ltd. MAHE, P.O. BOX 1313 VICTORIA, Seychelles. We are physically located in Europe. I don’t understand the real life data term, what does it mean? I don’t see this as much of a professional question. We are no hyip that needs due diligence. We are a regular business just like Microsoft for example. Would Bill Gates make his private address and “real life data” public? No, he wouldn’t. Why? Because it would only give him problems and no merits. Companies build their reputation with their brand and satisfied customers, not with managers making their private life public.
> Anything else you want us to know?
We’re here for our customers. Even though we’re still not the size of top three exchangers, we are continually improving our services and our turnover is growing steadily. This business is facing big challanges at the moment. But we know what our customers want, and we’ll bring it to them.
For those wanting to take a look and visit them : www.goldexchange.eu
Popularity: 3% [?]
Their service is great, at least so far
Thanks for sharing makila,
anyone has proved it with a great amount of e-gold?
Nice interview, especially at this time with e-gold and such. I reprinted it over at DigitalMoneyWorld
Cheers.
Mark
Excellent interview makila, thank you for taking your time to do this.
.. according to their site they have stopped out-exchanges temporarily..
[copy]
Dear customers, we have temporarily stopped e-gold outexchanges. We will resume outexchanges in 2-5 Days again or when we are in a need of e-gold ourselves.
[/paste]
That happens often, Gaby, but with them it’s really temporary. Check every day, from time to time they enable the e-gold outexchanges
According to Romik, e-bullion inexchanges would be available within 2 weeks but I notice they already enabled it today.
This means for the first time in 7 years the EU has a cheap e-bullion exchanger. This was a gap in the e-bullion market that was never filled but because of the recent e-gold problems we can finally say that gap is now closed.
Thanks for the heads-up guys.
I have had a bad experience with companies in Central Europe. Of course with some USA also.
FVZ
Mmmhh! I prefer to be cautious on this one.
These guys run a trustable exchanger. I will definitely use them to buy/sell Pecunix and LR once they start taking orders.
One of the best exchangers I have ever tried.
Very proffesional cheap fast and if you have problem, their support is excellent. But be carefull sometimes they require strong verification - read Terms.
Can recommend!!
Nice interview!
Very good and fast service at all times.
Be aware that if you are in the USA you may have extra fees taken from the wires this company sends before it reaches you.
Their only $20 wire fee to anywhere statement is misleading.
My recent and only exchange with them was $28 short. It apparently was due to unexpected intermediary bank wire fees. They seem to have sent the correct amount of wire, but sent it with permission to take any intermediary bank fees out of the amount sent.
I was under the impression that I would only be paying the $20 and 3.5% quoted. I was not made aware of any possible additional costs. It was not a good suprise.
I feel slighted the $28 because of how they represented their fees. I have made them aware of this. I gave them the opportunity to make it right. They have declined to date.
They said they will add a disclaimer to their site about potential fees that can reduce the amount received. Hopefully they will also make this clear in future forum or blog posts and interviews.
Be aware that people in the USA may incur additional fees, besides the 3.5% and the $20 wire fee quoted above.
Using them recently, the wire was timely, but it was $28 less than quoted. Apparently intermediary bank fees were taken before it got to my bank.
I feel slighted the $28, because of the way they represented their fees. I made them aware of this. To date I have not been reinbursed.
They said they would add a disclaimer on their site explaining possible additional fees. Hopefully they also make this clear in future posts and interviews.
I see only good comments here… Maybe I should give it a GO!
Yes we added coments regarding possible intermediary deduction which is of course beyond our control and it does not matter if you will exchange with icegold, or londongoldexchange - this Intermediary deduction will apply in all cases !!
We do not charge any bank fees upon receipt, if payment is sent with SHA bank instruction (shared bank fees - you pay your bank fees, we pay our bank fees). Depending on how a bank wire is routed, payments from some countries may attract additional fees charged by correspondent and intermediary banks. Even though our bank does not charge incoming fees, the correspondent bank fees may be deducted before the amount is received.
There may be fees deducted upon receipt of the bank wire in your bank. Depending on how an international bank wire is routed, payments to some countries may attract additional fees charged by correspondent and intermediary banks. These fees may be deducted from the amount received. Larger banks in general do not use correspondent and intermediary banks, however this is not a rule.
I once transferered 5000$ from a US bankaccount to my personal bankaccount. This was just one big wire. They charged almost 50$ additional wire fees for that amount and they only returned like 4900$. Err? where did the other 50$ go? Well…Not only does my bank charge wire fees, the bank sending the money charged them as well!
International wire fees cannot be avoided and differs from bank to bank. Some are ridicule.
Never had problem with them. Can recommend.
Always got what I expected.
Good exchanger