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Hi Firoz, thank you for taking your time to answer our interview questions at No Bullshit HYIP Community Blog.
When was AlertPay established? Is there any specific reasons why AlertPay was started at that time?
AlertPay was established June 19, 2005. Actually it was conceptualized and developed during a full year before launching.
How many users does AlertPay currently have?
I can say that AlertPay is growing at a steady rate of about 300 new members daily and at this time we are little less than 1 million users. Most of our new members are referrals from current members and come from our affiliate program.
Does AlertPay allow HYIPs and autosurfs to work as a payment processor? If yes, what kind of restrictions does AlertPay has on those?
AlertPay allows all legal businesses in using its services. We have no problems with HYIP or autosurf businesses as they are not illegal. Only certain fraudulent HYIP or autosurf where the
admin is trying to defraud AlertPay and its users, we restrict them or suspend them from using our services.
We have taken strong measures in getting money back to those who were defrauded from administrators whose goals where to steal money without providing any for it. To date, our
members are very happy with the results.
How many different funding options does AlertPay has and what kind of fees are we expecting when we are doing any inexchange, outexchanges and transfers?
This is one of the benefits, because AlertPay has many different funding options. All the fees are found on our site at www.alertpay.com.
For funding (deposit) your AlertPay account we have money orders, bank wires, bank transfers, credit cards, and cashiers checks. Soon we will also accept BillPay, and open up our services to European for bank transfers as well.
As for Withdrawal options, we offer traditional check, bank transfers for US and Canada. But soon as we add all of Europe clients may also withdraw to banks there. I shouldn’t mention this but we are adding AlertPay Debit Cards into the options this year (late summer maybe?!).
Does Alertpay incorporate any kind of verifications for customers when they use your service (eg. ID verifications)?
AlertPay does rigorous photo ID verification and address verification for its members who are flagged. The flagging is done randomly but we feel that we have either eliminated fraud or have extremely controlled it.
I see Alertpay is based in Canada. What currency are the accounts denominated in?
AlertPay is based in Canada, but is an international company. With its business licenses in Canada, US, and Europe, we must grow to retain all the major currencies. Soon we will no longer be restricted to accept US Dollars, and CAD Dollars, as we add on Europe, Australia, Singapore, Malaysia, South Africa and Hong Kong, we will also carry the currencies of these specific regions.
Does Alertpay have an AntiMoney Laundering policy?
AlertPay has an AML (Antimoney Laundering) policy which is required by the laws of Canada and United States. Since we do business in both of these countries, we abide and comply with the laws of these countries.
Does Alertpay has any unique features which stands out on the market compared to any other Digital Currencies?
AlertPay is not a digital currency. AlertPay is a payments processor. AlertPay does all its business directly with all the providers, unlike other processors. Alertpay has direct services with Banks for Bank Transfers (ACH in USA and Canada) and European bank transfers, Credit Cards, Check clearing and issuance, Debit Cards, BillPay, etc…
As well, AlertPay is on the side of all members. That means members who are merchants can count on AlertPay in NOT freezing their accounts without reason unlike other Payment
companies. AlertPay treats all of its members with courtesy and professionally.
I don’t see any mentioning on debit cards. Does Alertpay has one for customers?
AlertPay has negotiated with a bank on issuing debit cards. We have had this agreement completed since early 2007. However as AlertPay has many other development projects, Debit
Cards have been pushed to be released later this year, possibly late summer.
Which is Alertpay’s main competitor and why?
I am not sure which is AlertPay’s main competitor but we feel that we are going off in another direction in the industry. It is difficult to compare companies since all have their own niche in the marketplace.
I’m sure Alertpay has heard of EMOCorp and what actually happened to it. Does Alertpay has licenses in all states of the US, like Paypal to do businesses with US Citizens? (You can check out this url as well: http://hyipblog.nobshyip.net/2007/04/03/solidpaytrustlegalinformation/)
AlertPay is a Canadian company located in Montreal. This issue was brought up time and time again. As a Canadian company we must be licensed in Canada. After speaking with the OSFI (Office of the Superintendent for Financial Institutions) they told us that we are not required to register with Canada’s banking laws.
We are already regulated in Quebec by the IGIF (Inspector General of Financial Institutions). New regulations are coming out this year which will include licensing and regulations.
As for what happened to EMOCorp and any others, these companies had to be licensed since they were located in the US doing business in their own state as well. AlertPay will need to get licensed in every US state that requires it, but for now, we do not need to for 2 reasons.
1. Either it is not required since we are not located in the US and/or
2. We are not doing enough business in the particular state and there are minimums before even applying for a license. For now we are compliant with Fincen (in USA) and Fintrac
(in Canada) which governs and regulates money laundering and suspicious transactions.
Remember one thing, AlertPay is here to stay and grow to become a very large financial services provider and payments processor. In some cases, we do meet the minimum of millions
of dollars of transactions required to simply apply for a state specific license. We will get licensed as we fulfill the criteria of becoming eligible for licensing.
Do you have any views on the recent Egold indictment case?
Yes actually. Egold brought this upon themselves. With their lax rules and controls, their system was being used for all kinds of fraud and money laundering. I think that Egold should be split up into 2 entities.
One for the issuance of Egold as ecurrency and the other to control the transfers and transactions. If they cannot do that, then there is no point in having Egold anymore. The rules on the international marketplace are changing greatly. There needs to be controls in place to stop thieves and criminals from using these services.
Also there must be controls in place for thieves to be frozen or punished when a complaint is given to Egold. Since they don’t care about what happens with the Egold, some legitimate people get fraud monies, but many illegitimate merchants are able to get away with murder (figure of speech).
We have lost money as well in the process, but we have never allowed that to affect our members.
Summary
Since our launch in 2005, AlertPay is maintaining a calculated growth; learning from experience, improving its methods and continuously innovating in the industry. We are now used by close to 1 million users worldwide, because of our dedication to insure:
· Security and identity protection for all our members;
· Fraud prevention;
· Intelligent customer support;
· And useful services, including our series of personal and business tools.
AlertPay is a unique payment processor, and is distancing itself from the competition with services never before offered, for example:
· We are offering a wide variety of account funding options;
· AlertPay Debit MasterCards are being introduced to our members;
· We process transactions in multiple currencies
· We are developing services in Europe and other regions of the world.
Thank you for your time Firoz 
Popularity: 13% [?]
AlertPay needs better support.
I tried opening an account and it was tough trying to get support to even understand what I was saying. If you want to open your business on the Internet and work with the global community you need to understand that that community even though it’s on the Internet is very different from nation to nation.
I am a U.S. citizen and live in Puerto Rico, in Puerto Rico the government forces everyone to use their mother’s maiden name as their last name.
I tried to explain this until I was blue in the face!
If your real name is Jose Rivera and the local phone bill has Jose Rivera Castana, Castana is there because of the way the local businesses and government forces you to use your mother’s maiden name.
Get it?
Anyone who reads this, let me know if you understood this. I just want to measure how clueless AlertPay support staff are.
The one issue i have with AP is that their bank transfers are super slow.
besides that I have no complaints. They are on top of their game. one time that actually took the time to call me after 9 PM on a weekday to make sure that an egold transfer I was making was actually me.
Alertpay is solid from my experiences with them.
Hi Firoz,
I hope you will response to the above 2 comments.
As for myself I would like to ask you with regard to a recent case in June that a HYIP program lost more than 10K due to false upgrades through AP.
What happened ? I also heard that AP’s response to this problem was slow and lacking.
Any comments on this ?
: (
I understand it fine Learnt something new about Puerto Rico as well
Folks,
After sending out this interview, I am going to take some time and read any comments on this. I am glad that I did since there are a few things that I have learned here.
To address the few concerns:
- the bank transfers are as fast as the bank and the Federal Reserve allows.
- The Puerto Rico naming thing is something we weren’t aware of. It will be noted and brought to the attention of the verification dept.
- John, I am not aware of any HYIP that lost any money due to false upgrades. Maybe you can contact me or our support and get in touch with me to speak to me about this. I would like more details on this issue.
If there are any other comments, I will have someone check it and get back to me, else please do send an email to customersupport to get anything solved.
>We will get licensed as we fulfill the criteria of becoming
>eligible for licensing.
That sounds very familiar… I understand that Mr.Patel spoke of
licence(s) in the US as a Canadian company, but are we seeing
AlertPay in the same status with CepT?
I would like to ask the followings to Mr.Patel or his staff:
1.
>AlertPay allows all legal businesses in using its services.
>We have no problems with HYIP or autosurf businesses as they are
>not illegal.
I don’t understand…
Based on what I’ve learned about “not illegal” hyip (through NSFG incident, IS FIC movement, some program reviews, etc…), such hyip is really rare.
I looked at one hyip that accepts AlertPay: https://pradin.com/index.php
How do you know that they are a legal business and not a ponzi?
Did you (your staff) actually verify their “business” -
“political advertisement” or “Public Relations Advertising”?
I realise (of course) we have e-gold, but well… since there was such
statement as above, thought just to ask…
2.
>As a Canadian company we must be licensed in Canada.
>After speaking with the OSFI (Office of the Superintendent for
>Financial Institutions) they told us that we are not required to
>register with Canada’s banking laws.
So…is AlertPay licensed in Canada or not?
Sorry it’s probably me, but could not determine;
>not required to register with Canada’s banking laws.
Does that mean no licence required, or *licenced* but banking laws
is a separate issue?
3.
Going back to the top:
>We will get licensed as we fulfill the criteria of becoming
>eligible for licensing.
I understand that: AlertPay is located in Canada and registered in both Canada and the US.
What would that make a difference to EMO case?
Are US authorities not going after a company registered in the US
because they are located in Canada? Does physical address only matter?
(I have really no clue; anyone’s input appreciated!)
But didn’t above & this statement below [in a bracket] apply to EMO as well?
>2. We are not doing enough business in the particular state and
>[there are minimums before even applying for a license.]
Sorry about scattered questions!
Thank you in advance for a kind reply
Very good interview, I liked the fact that SEO of Alertpay agreed to participate in this Interview.
I hope they will grow into large and stable payment processor.
I dont like the fact that only few exchangers accept Alertpay.
After no reply comment from AP for sometime, I sent e-mail to CS and received reply as below.
——————————————————————-
1. We do have a security department that looks through all AlertPay accounts.
If it found the member does not abide by our terms and conditions the AlertPay account is terminated. This however is based on us reviewing the AlertPay account first. The account: https://pradin.com/index.ph will need to be investigated before we can say if they within our terms and conditions.
2. AlertPay is not a bank. We are located in Canada and abide by all laws and regulations applicable to our business.
3. I cannot say I understand you question. US laws and regulations apply
mainly in the US. We are located in Canada.
——————————————————————-
I can say he/she did not understand some of my questions… (probably my writing)
Thanks for sharing yuko, I’ll try to drop Firoz a note to see if there’s any response that can come from him here
Hello my name is Alain
We are happy to hear that many of you have questions regarding AlertPay and we will try our best to answer all the questions you may have.
You are most welcome to contact customer support by email or by phone and they will be more then happy to reply. You may also post your questions here and we will try our best to keep up to date with your questions to the best of our abilities.
Thank you
AlertPay Team
Hi there, I’m worried because I transferred some money $45 Au
dollars to the alert pay account and it was meant to be cleared for me on the 8th of april 2008..It’s now the 18th of april2008 and after 4 emails /letters to the customer support there ..I still haven’t had any response and have still not seen my money cleared, for me to to use yet..?
It’s a shame you know because I really needed that money to join an online business and the money was for a membership fee.
I just wonder why someone couldn’t have written to me and explained the delay..?
the money definitely went through from the bank here at ANZ..I went in and sent it personally and have the REF number ect.
Maybe you can help
Thanks
regards from catherine walker
Hi It’s catherine walker here again, and after finally getting a reply from Alert pay who asked me to send my bank receipt to them..so that they could track down my $45 transfer of funds.. I still haven’t had any response at all. I have sent more than 6 letters to alert pay plus a copy of my bank receipt from the ANZ bank here showing my deposit /Transfer of $45 from australia
to Alert pay…all should be in order..and I should have been able to see clearance of my money by now !
This transfer was meant to clear by the 8th of April 2008
It is now the 1st of may 2008.,,this is just ridiculous.
I am both upset and really horrified that this $45 transfer could take so long to clear…what if this had been a larger amount of money
and what if I had needed
this money for some type of emergency situation..would it still take so long to clear the funds..?
Not only that ..I am horrified that no-one from Alert pay has still
not responded
to any of my letters. I needed this $45 to join an online business..now I feel that the opportunity to make some money from this has
passed me by…I am too late to join and make profit now.
please clear my $45 ..thankyou ..It may not be a lot of money to some people out there..and maybe they are thinking that it’s not worth all this fuss..but I do need that money ..plus I’m on carers pension..so money is pretty short around here.
thanks , I hope the CEO can work this out pronto for me.
I’m tired of sending letters to people.
regards from catherine walker
For anyone who is thinking of using AlertPay, my advice is don’t! I joined this organisation for the sole purpose of paying a third party company in the United States - basically as a mechanism to allow me to pay in pounds Sterling onward to American Dollars.
It’s been a week now and my funds are stuck in AlertPay’s system (supposedly) “pending”. I can log on to their website and see the money in the account but can’t get near it, so I’m in a catch 22 situation, I cannot (as planned) pay the American Organization and after sending several E Mails to AlertPay have (as of yet) not received the courtesy of a reply. In addition, I have telephoned them, but nobody is answering the phone.
What a totally unprofessional way of running a business - I regret ever getting involved with same - do yourself a favour and steer clear!
Two months ago or so I used another online payment system to invest in an autosurf site that could pay you a good return. I paid them with LibertyReserve and then requested via AlertPay because they allowed this. That autosurf then paid me. And I requested to withdraw that amount from AlertPay to my bank account. My alertpay account is verified as I sent all my papers and even talked to them on the phone. But they chosed to deny my withdraw and locked my account so that they can get my money. I earned those money correctly by doing webdesign and I knew that I risk to lose them in a autosurf program but never thought that the real thief is Alertpay. I’ve written them numerous emails and they threaten me with the Interpol and Scotland Yard. Are they kidding me? First of all I’m not obliged to tell no one about my money not to the Interpol, not to the CIA or ANS but even if that was the case they think I’m stupid to think that I did something wrong. And not that they stole my money and are now desperately trying to hold on o them by scaring me. I’m a tough woman, I work in webdesign for so many years and have met a lot of people and I’m able to know when I’m being lied to and stolen from.
I wrote them numerous emails but it’s like talking to my parrots they ignore me and keep asking me the same questions that I answer again and again.
God bless,
Elisabeth
ALERT PAY IS GARBAGE i try calling them and nobody answers all you hear is music in the background,and if you withdraw money using a check you cannot cash them at any local check cashing stores,i am pissed with alert pay,they can kick rocks!
hi im sami from sri lanka.i earned some money through PTC. And i can’t see in alertpay account.Y?
I used alert pay to join p-2-p but I am told p-2-p’s account is frozen.
Can you tell me why.
thanks for the answer
I joined Alertypay in September. They have yet to process my process almost four months down the line! I requested them to return the funds to the sender but nothing has been processed either. Are they just scammers? Please help!!!!!!!!